IDF Evening Webinar - How to get it right at Stage 1 of the IDF Patient Complaints Procedure

Event Details

We are delighted to invite you to our Evening Webinar with Dr Alexandra Harkins, who will present a practical webinar on complaints handling. 

Key points covered:

1. To help IDF members ensure that they get it right at Stage 1 of the IDF patient complaints procedure
2. To understand the requirements of the ISCAS Code at Stage 1
3. To share some common pitfalls when responding to complaints at Stage 1
4. To share top tips to getting it right at Stage 1

Speaker:

Dr Alexandra Harkins, MA MBBS MRCGP DCH DRCOG DFSRH PGCE

Responsible Officer and Committee Chair, IDF

Dr Alexandra Harkins is the Responsible Officer for the Independent Doctors Federation (IDF). Previously she was the Primary Care Medical Director and Lead Appraiser at Health Management Ltd and she was also a member of the company’s Wider Leadership team and Clinical Governance Group

PLEASE NOTE

Certificates of Attendance will be sent to those that have attended the full webinar.

A Structured Reflective Template will be sent to you along with the link to join our webinar at least 24 hours ahead. Please ensure you are registered via our website in order that you receive a link to access the webinar.

We have prepared the IDF Zoom Webinar Software 10 Step Guide if you need help joining our webinars.